Privacy Policy of Shutter & Hearth Craftsmen
Shutter & Hearth Craftsmen is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you visit or make use of our online platform. We specialise in residential and commercial window and door repair services, including glass window repair, frame restoration, hardware replacement, weatherproofing, and custom glass cutting.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: When you request a service, inquire about our offerings, or contact us directly, you may provide us with personal information such as your name, address, email address, and phone number. This information is essential for us to understand your needs and provide accurate service estimates or fulfil service requests for window and door repairs, glass replacement, or other related services.
- Usage Data: We may also collect information on how our online platform is accessed and used. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This helps us understand user behavior and improve our service offerings.
How We Use Your Information
Shutter & Hearth Craftsmen uses the collected data for various purposes:
- To provide and maintain our residential and commercial window and door repair services.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support and respond to your inquiries regarding window repair, frame restoration, or other services.
- To gather analysis or valuable information so that we can improve our service offerings.
- To monitor the usage of our online platform.
- To detect, prevent, and address technical issues.
- To communicate with you about promotions or special offers related to our services that may be of interest to you, based on your preferences.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:
- Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analysing how our service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access, update, or delete the information we have on you.
- The right of rectification, to have your information corrected if that information is inaccurate or incomplete.
- The right to object to our processing of your Personal Information.
- The right of restriction, to request that we restrict the processing of your personal information.
- The right to data portability, to obtain a copy of your Personal Information in a structured, machine-readable, and commonly used format.
- The right to withdraw consent, where we rely on your consent to process your Personal Information.
To exercise any of these rights, please contact us using the details provided below.
Links to Other Sites
Our online service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: 2847, Gandhi Marg, Floor 3, Ahmedabad, Gujarat, 380009, India